The Spur - FAQ

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:  

• Easily communicate with neighbors, community managers, and board members  
• Manage your account and pay online 
• Get up-to-date community news and events 
• Request and review status of service inquiries 
• Participate in community polls 
• Access community forms and documents 

And more… 

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:  

Using a computer please Visit TownSq, you have two options to register: 

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.  

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.  

Be sure to verify the “Community account information” is correct before clicking “Confirm”  

Enter Password and Confirm password  

Click on Sign up 

Click Explore Town Sq  

Sign up with Account Number: You will be prompted to enter the following information:  

• Zip/Postal code 

 • Account number  

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed. 

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account 

I'm getting an error when I try to register for TownSq:

Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.  

Live Chat is available on our website at www.goodwin-co.com.  

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link. 

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.  

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password. 

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDSPU – The Spur

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

1. Login to TownSq at https://app.townsq.io/login 
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (CDSPU) in the memo section of your check. 

Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

Your Property Code is CDSPU

What is the Management ID?

6587

When is my assessment due?

Your Quarterly Assessment is due on the first day of each quarter which is January 1, April 1, July 1, October 1.   Late Fees are applied on the last day of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance. 

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. 

Live Chat is available on our website at www.goodwin-co.com. 

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible. 

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Resident Care team at 855-289-6007.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Here is an overview of Owner Maintenance Responsibilities at The Spur OA;

Owners are responsible for the maintenance and repair of their own Units, including interior elements and any Limited Common Elements (such as decks or patios) allocated exclusively to their Unit. This includes tasks like sweeping, removing debris, and snow/ice removal from decks or patios. If an owner fails to perform these duties after reasonable notice, the Association may do so and charge the owner for the cost[1].

Owners must maintain and repair electrical, water, telephone, cable TV, and sewer lines serving their Unit, starting from the point of entry at the Unit’s boundaries. Owners are also responsible for any damage caused by misuse of these systems, including costs for repairs and any resulting damage to common elements or other property[2].

Owners are required to keep their Units sufficiently heated and take precautions to prevent freezing of water and sewer lines. If damages occur due to failure to do so, the Association may assess the repair costs to the owner[1].

For floor drains and sand/oil separators located within a Unit, the owner is responsible for maintenance, cleaning, and ensuring proper function. Any damage or fines resulting from improper maintenance or disposal are the owner’s responsibility[2].

The Association is responsible for routine repair, maintenance, and replacement of exterior windows and doors (including overhead doors). However, if damage to these elements is caused by an owner’s negligence or misuse, the owner must repair or replace them at their own cost[2].

Owners must obtain approval from the Executive Board for any modifications or improvements to the exterior, foundations, floor, roof, or structural components of the building, or any other common elements[1].

Reference: CondominiumDeclaration.pdf, page 22 ↗ / Rule_Regulations.pdf, page 9 ↗

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

What is the bulk pick-up schedule for my community?

The dumpster is emptied two times per week

How do I get electric/gas/water/trash service? 

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com  Additional contact information is available on the notice you received.  

I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue. 

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

• TownSq App: Submit a request via our web and mobile application.  

• Resident Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

• Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com 

Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq

How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

List Insurance Agent’s Contact Info Here. 

Owner Information

How do I update my contact information/mailing address?

Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com 

Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

Resales

How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via Community Archives at communityarchives.com

How much does a lender questionnaire cost?

Visit the Community Archives at communityarchives.com  for pricing. 

Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives at communityarchives.com

I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via Community Archives at communityarchives.com

Rules/Regulations

What is the community's rental/leasing policy?

Here is a summary of the leasing policy for The Spur OA (CO-Steamboat Springs):

• Unit owners are permitted to rent or lease their units to others. All leases or rental agreements must comply with the Declaration, Bylaws, Policies, Rules and Regulations of the Association, and all applicable governmental regulations. Residential units may be leased or rented for residential purposes on a nightly, weekly, monthly, or longer basis, but the use and occupancy of the leased or rented unit must always comply with Association and legal requirements^[1].
• Owners must provide the Association with a copy of any lease for their unit. All leases must incorporate the Declaration and Rules and Regulations, and tenants are responsible for abiding by all provisions of these documents^[2].
• Owners are required to provide the managing agent with the name, mailing address, email address, and telephone numbers of any tenants leasing their unit, or long-term guests occupying the unit for more than 30 days^[2].
• The Association has the right to collect rents directly from tenants if the owner is delinquent in assessments, through a conditional assignment of rents provision^[3].

What is the community's pet policy?

The pet policy for The Spur OA (CO-Steamboat Springs) is as follows:

• Each unit may have either one domesticated dog or one indoor cat, as well as birds, fish, rabbits, or other common indoor household pets. All pets must comply with applicable laws and ordinances, and are subject to additional rules and regulations set by the Association, which may include limits on number, size, or breed, and may restrict pets to owners only (not tenants) if the Board so decides. The Board may also set requirements to prevent pets from causing annoyance or interfering with others' enjoyment of the property, and may impose sanctions for violations, including fines or permanent prohibition of certain pets or all pets for particular residents. Owners are liable for any damages caused by their pets^[1].
• If an owner, occupant, tenant, guest, or invitee violates the pet policy, the owner may be fined as a special common expense assessment. If an owner is fined three times for pet violations, the offending pet will no longer be permitted on the property and must be removed. Owners are also responsible for any costs incurred by the Association or other unit owners to clean, restore, or repair damage caused by their pets, which will also be assessed as a special common expense^[2].
• Pets, along with other items, are not allowed to be stored or placed in common areas, including walkways, stairs, and entries^[3].

What is the community's parking policy?

The parking policy for The Spur OA (CO-Steamboat Springs) includes the following key points:

• Vehicles must be parked only in designated parking areas within the Common Elements. Parking should not block access to units or other parking spaces, and vehicles must be moved as required for snow removal. Abandoned or inoperative vehicles are not allowed and may be removed by the Association. No vehicle repairs or maintenance are permitted in parking areas^[1].
• Most parking is unassigned except for specific spaces. Parking spaces 2-7 are limited common elements for designated units, and only those unit owners, tenants, guests, or invitees may use them. Spaces 8-10 are reserved for short-term guest parking for residential units (less than 24 hours). Spaces 11-13 are for designated commercial units, and long-term parking and enclosed trailers are allowed there, subject to snow removal requirements. Space 1 is reserved exclusively for handicap parking with proper credentials^[1].
• The paved area in front of a commercial unit’s garage door may be used for short-term parking by the unit owner or their guests, but only cars and trucks are allowed, and vehicles must not block access to other units. No overnight parking is allowed in these spaces^[1].
• No storage of vehicles, boats, trailers, campers, recreational vehicles, or equipment is allowed outside of units, in parking areas, or on common elements, except as specifically permitted. “Storage” means remaining in one space for more than three hours (except for cars and trucks in designated spaces). Vehicles exceeding the size of the striped parking areas are not permitted^[1].
• All vehicles must have current, valid tags and be able to be moved at a moment’s notice. The Association is not responsible for any damage or loss to vehicles, regardless of cause^[1].
• The Association may impose additional rules or restrictions, especially during winter months, to accommodate snow removal^[1].